PuppetConf 2014

PAMI is an institution managed by the Argentinean government and is a fully comprehensive public health care service provided to retirees and pensioners. Today, they maintain more than 4.5 million members, 120 health care centers and 700 offices that are distributed across the country.

PAMI proposed the creation of an entirely new IT platform in four months. The objective was an infrastructure that would not only comply with a 99.95% of uptime YoY, but would also enable them to improve the services provided to their members, therefore maximizing all available resources. To do this they tasked Edrans, a group of Puppet and virtualized infrastructure experts, to design and implement a viable solution. We're here to talk about the challenges we faced and the solutions that emerged from this, both from a cultural and a technical perspective.